Their reasoning was “We just came from a job that was very tiring and we cannot take your boxes to your apartment, also they were running late to their next drop off”. Worst part is.I paid for a full service for them to pick up and deliver “door to door” and assemble my furniture, and they left all my boxes OUTSIDE my building. They will 100% charge you extra when they pickup or drop off your items. Not only did they say I have “30 day free storage”, I had to pay for that when they dropped off my items. They wanted to charge me extra for the rest of my items that were already quoted. I even bought boxes that were in accordance to their exact measurements allowed. I was told I had room for 25 boxes and I was only allowed 13 boxes according to “my space allotted”. Not only are their estimates completely inaccurate I was only able to take half of my items for the price they quoted. They never gave me info on when they will pick up, in-transit, or when it would be dropped off. One of the worst communication I have ever had. As soon as you give them a deposit over the phone and lock in the contract, they will stop picking up your calls. Whatever you do please DO NOT GO WITH THEM! This moving experience has been such a nightmare, and it was only a one bedroom.
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